Every WhatsApp enquiry, followed all the way to the booking.
Messages on your business number become leads on their own. Your team sees who is hot, who to call next, and what closed. No re-typing, no personal phones, no spreadsheet.
Official Meta Tech Provider for WhatsApp Business
Your customers' numbers stay encrypted
What happens to an enquiry after "What's the price?"
Same message, two endings. Today it usually lives in someone's personal phone and a spreadsheet with blanks. With Big Funnel it becomes a lead with an owner and a next step before anyone types a word.
What your team opens every morning.
Leads sorted by heat, one shared inbox, a push with a finish line, and the month on one page. Switch the tabs.
| Lead | Last message | Source | Owner | Heat | Score |
|---|---|---|---|---|---|
| PRPriya Raghunathan +91 98XXX XXX21 | Asked the price for a 2BHK · 12 min | Arjun Mehta | Hot | 92 | |
| VCVictor Chen +91 97XXX XXX08 | Site visit tomorrow, 11:00 · 1 hr | Kavya Reddy | Hot | 88 | |
| MKMaria Klein +91 96XXX XXX44 | Asked for the brochure · 2 hrs | Meta ad | Arjun Mehta | Hot | 81 |
| SKSofia Kim +91 99XXX XXX17 | Opened the brochure twice · yesterday | Imran Sheikh | Warm | 64 | |
| RVRahul Verma +91 98XXX XXX63 | No reply for 9 days | Walk-in | Arjun Mehta | Cold | 31 |
| LILaura Ibarra +91 95XXX XXX90 | Not interested · 3 weeks | Kavya Reddy | Dead | 9 |
The four numbers every owner wants to know.
How many people wrote in. How fast your team replied. How many became customers. How much they paid. On one page, from the day your number is connected.
Know who to call first, without opening a single chat.
Every lead carries its heat, worked out from what the customer did and when. Your team starts at the top of the list, and the list is the same for everyone.
Set up around how your business sells.
If customers reach you by message, call or form and someone has to follow up, this is for you. The stages, the values and the words are yours. A few examples:
Every enquiry followed to the quote, the order and the payment.
Whatever you sell, the shape is the same: someone asks, someone answers, a value is agreed, money moves. Big Funnel keeps that whole line on one record.
| Lead | Stage | Value | Heat |
|---|---|---|---|
| Priya R. | Quote | $2,000 | Hot |
| Victor C. | Order | $3,500 | Hot |
| Daniel S. | Enquiry | – | Warm |
| Rahul V. | Enquiry | – | Cold |
Tell us what your team repeats every day. We'll automate it.
Big Funnel is not a fixed box. As your business grows we build automations around the way you actually work, so the repeat tasks stop eating your team's day.
Your customers' numbers stay handled with care.
Your data is hosted in a region close to where your customers are, and handled under the data protection law that applies to them.
Customer numbers are stored encrypted. Agents see masked numbers; owners decide who sees the full one.
Owners, managers and agents see what their role allows. Every change to a lead is recorded.
You connect your WhatsApp Business number through Meta's own sign-in. Disconnect, and future access stops at once.
Ask, and we export your data in a standard format or delete it. It is yours.
Retention and erasure are part of how records are stored, so a customer's request can be honoured.
What owners ask first.
Do I need a developer to set it up?
What kinds of business is it set up for?
What if I stop using it?
What happens if we disconnect WhatsApp?
Where is my customers' data stored?
Got enquiries sitting in someone's phone? Start with those.
Message us the way your customers message you. We connect your number, bring the leads in, and your team sees who to call first.