Data deletion requests
Last updated: 18 September 2026
These are email-based deletion instructions, not an automated callback.
How to submit a request
To request deletion of information held by Big Funnel, a product of Arthatech Softwares LLP:
- Email privacy@bigfunnel.io with the subject “Big Funnel data deletion request”.
- Include your account email or WhatsApp number with country code, the relevant business or workspace, and the records you want deleted. If acting for a business, state your role.
- Do not send passwords, access tokens, full payment details or unnecessary identity documents.
Request handling
The team reviews the request and may ask for proportionate information to verify identity or authority. We delete applicable account, message, contact and CRM records from live systems within 15 days after verifying the request.
We also automatically delete customer data from live systems when an account has had no activity for a continuous period of 12 months. Closed accounts are deleted within the shorter period of up to 90 days after closure. Backup copies expire within 60 days after live-system deletion.
These timelines apply to information within our control; we coordinate with our processors where needed. A verified deletion request does not wait for an inactivity or account-closure period. We explain any legally required retention and restrict retained information to that purpose. Reply to your request email to ask for an update.
Other businesses and Meta
For customer records controlled by another business, contact that business first. Deletion from Big Funnel does not erase independently held copies on WhatsApp or a recipient’s device. To stop marketing, notify the business sending the messages.
You can revoke Big Funnel’s authorisation in Meta’s business integration settings. Disconnection stops future access but does not itself delete existing records; send the request above to request deletion.